ABOUT
l a property Discovery Limited
Luke and Alex, and the team at L A Property Discovery are excited about the future of their business, meeting new clients and building on the relationships already in place.
Hoping to welcome you to their Discovery Experience soon, where you will be offered an independent approach with a personable touch unlike their competitors, whether independent or not, whom often lose this, rather focusing om quality.
Rest assured that you aren’t another number but a valued member of the L A Property Discovery’s family!
L A Property Discovery was founded by two brothers, Luke and Alex who have a wealth of experience from their family businesses and working in the industry for many years.
Although the office is new to Chorlton, the team is highly experience, Luke and Alex were born in the property industry and have a passion that speaks for itself.
Their focus is to create a “discovery” experience for their customers whether they be owners looking to sell their home, buyers and renters looking for their first or follow-on home, or the landlord looking for a trouble free management solution for their investment.
The industry has many obstacles that are forever changing and L A Property Discovery is here to walk you through every step and process, and for those who don’t want to be too involved such as Landlords who want a full management package, L A Property Discovery are the team to make this happen.
A fresh approach for Estate Agency, Letting and Property Management!
L A Property Discovery Team
CO-FOUNDER & DIRECTOR
Luke Armstrong
Luke has a BSc in Business & Management from Aston University. He comes from a family of Property Developers and Estate Agents. During his school and university experience he worked within his family businesses, not as a requirement of funds but purely due to his personal passion for the industry. Luke, one of the co-founders and Directors of LA Property Discovery, has a hands on approach to LA Property Discovery, he also plays a key role in other property businesses. His naturally organised and composed nature is admired by clients as he is by his colleagues and is a contributing factor to his success and the success of his clients.
luke@lapropertydiscovery.co.uk
CO-FOUNDER & DIRECTOR
Alex Armstrong
Alex one of the Co-Founders and Directors of L A Property Discovery, has years of property lettings experience. His degree is also in Business & Management obtained at Aston University. Like Luke, his brother, Alex worked within the family property businesses from an early age and shares the family passion for property. He holds a wealth of experience in the property and real estate sector. Alex has a passion for design, an eye for detail, all crucial and key points for marketing properties whether for sale or for rent.
He has an ability to provide his clients the best marketing methods to receive the desired results.
alex@lapropertydiscovery.co.uk
Repairs Coordinator
Sam Mansoor
Sam has several years of real estate experience and a range of academic qualifications that supports his analytical and problem solving ability when dealing within the letting’s and repair’s department. Repair Department’s are faced with daily challenges of managing emergencies, day to day repairs, negotiating costs and liaising between landlords and tenants, along with essential contractors too.
It is a tough job which has to be managed with skills
repairs@lapropertydiscovery.co.uk
Sales & Lettings coordinator
Holly Kelly
Holly is the newest member to be welcomed into the L A Property Discovery team, Holly has recently finished further qualifications to support her role with L A Property Discovery customer service team. In addition Holly has started her ARLA course to further advance her abilities and knowledge of the industry. As with the rest of the L A Property Discovery family Holly has gained great insight into the industry through her own family’s property portfolio.
We are extremely excited to watch Holly grow with us!
lettings@lapropertydiscovery.co.uk
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
- If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.
